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Terms & Conditions

Welcome to the pet Essentials 4U Website Terms and Conditions of Use. Please read these terms and conditions carefully. They contain important information about your rights and obligations. You can print out these terms and conditions. These terms and conditions apply to the use of this website at, and By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Our website is operated by Petessentials4u LLP, a company registered in England and Wales, whose registered office is at Thorpe Hall Farm, Scole Road, Thorpe Abbotts, Diss, Norfolk, United Kingdom, IP21 4HS. Petessentials4u LLP shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register. Please note that our website is available only to individuals that can form legally binding contracts under applicable law.

You must be over eighteen (18) years to purchase the Products, using the payment method displayed on our website. If you do not qualify, please click here to leave our website now.


Unless otherwise specified all content and materials published on our website are presented solely for your private, personal and non-commercial use. Information on Products is supplied by the manufacturer?s of such Products, Petessentials4u LLP does not verify such information in any way. All information on Products is published in good faith but we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such information (whether published on or offline) and if you have any queries about any of our Products you should contact your veterinary surgeon. Any advice given on our website is provided as general information only and is not intended to constitute veterinary advice. You should consult your veterinary surgeon for advice on specific issues relating to the health and well-being of your pet or animal. No duty of care is assumed to any person and no liability is accepted in respect of the contents of the website.

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law we, our suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Petessentials4u LLP liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Petessentials4u LLP shall not be liable for any loss or damages whatsoever due to inability to access the Website. You acknowledge that your use of the Website is at your own risk. If you are dissatisfied with the Website, the Terms or any of the content your sole remedy is to discontinue use of the Website.


You agree to indemnify, defend and hold harmless Petessentials4u LLP, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer or your account. Neither party shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond that party's control.


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/subclause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Service access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Links to other websites

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.


When you register on our website you must provide us with information about you and information about your pets or animals (Pet Information). We will use the Pet Information when we are processing your order. Please note that our website is available only to individuals that can form legally binding contracts under applicable law. You must be over eighteen (18) years to purchase the Products, using the payment method displayed on our website. If you do not qualify, please click here to leave our website now. You must pay by credit or debit card at the time of order.

The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure. We will inform you if a Product?s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the product at the correct price. The prices for all Products are exclusive of cost of delivery by first class post or courier unless you qualify for free delivery (please see the shipping and returns page on our website). Pet food must be delivered by courier and the charges for delivery are set out on the shipping and returns page on the website.

All prices are inclusive of VAT.

These terms and conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England.

Faulty products - Sale of Goods Act

In addition to your rights under the Distance Selling Regulations, you also have rights under the Sale of Goods Act for repair, replacement or refund of faulty goods. This applies to goods that are found to have an inherent fault dating from the time of manufacture, and excludes damage or faults arising from misuse of the goods or normal wear and tear. Please contact our Customer Service department as indicated above, and they will advise on the best way to deal with any products that are considered to be faulty.